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VAT/CUSTOMS

Gizzverse EU is a UK based retailer. Post BREXIT, EU customers are likely subject to local VAT charged on arrival, while UK orders are charged UK VAT at checkout.
 
Most import orders are subject to the laws, duties and taxes of their destination country. If your package is held by customs for any reason, it is your responsibility to contact your local customs office to resolve any pending actions needed by your country to complete the shipment. Depending on where you live and the total value of your order, it is highly likely you your government will charge additional import fees, on top of the shipping fees paid.

DELIVERY

All Orders Will Be Shipped Within 1 Business Day Of You Placing Your Online Order. Packages Will Then Typically Take 1-7 Days Depending On Where You Live And What You Order.

UK

Royal Mail 1st Class (24®): 1-2 Working Days (Up To 1kg)
Royal Mail 2nd Class (48®): 2­-5 Business Days (Up To 1kg)
Couriered Delivery – Trackable (DPD)*: 1 Business Day (Up To 30kg)

EUROPE
European Delivery – Royal Mail Standard: 5-­10 Business Days**
Couriered Delivery – Trackable (DPD): 3-6 Business Days**

USA
USA Delivery – Royal Mail Standard: 7­-21 Business Days**
USA Delivery – Royal Mail Tracked: 7­-21 Business Days**
FedEx – Priority: 2-5 Business Days**

JAPAN & CHINA
FedEx – Priority: 2-5 Business Days**

REST OF WORLD
Rest Of World – Royal Mail Standard: 14­-21 Business Days**
Rest Of World – Royal Mail Tracked: 14­-21 Business Days**

Delays In Receiving Royal Mail Packages Are Outside The Control Of Awesome Distro. Please Leave 3 Working Days In Addition To The Estimated Royal Mail Delivery Times Before Getting In Touch About The Status Of Your Order.

*Please Allow A Two Day Service For Remote Or Offshore Locations, Including Republic Of Ireland, Scottish Highlands & Islands, Scilly Isles And Isle Of Man.

** Please Note That Delays Can Occur In Customs, And These Delays Are Beyond Our Control. All Orders Are Pending Payment Approval And Merchandise Availability.

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CHECKOUT

Our Site Is Secure And PCI Compliant. We Will Never Share Your Information With A Third Party.

We Accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. If You Receive A Gateway Error During Checkout, 9.9 Times Out Of 10 This Is A Credit/Debit Card Billing Address Or Security Code Issue. Please Verify The Address Of The Card With Your Issuing Bank And Try Again. If You're Still Having Trouble, Let Us Know!

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EXCHANGES

We Offer An Exchange Only Return Policy*. If You Find It Necessary To Exchange Any Part Of Your Order, Please Return The Item(S) Within 30 Days Of Delivery, With The Supplied Address Label From Your Package, Or Ship To The Address Below With Your Name, Email Address And Order Number. Please Note, You Will Be Responsible For All Postage. Once Your Merchandise Has Been Returned, We Will Issue A Store Credit For The Total Value Of Your Exchange, Via Email Within 24-48 Hours. Please Contact Customer Service With Any Questions Or Concerns.

Hello Merch EU
C/O Awesome
B1-B3 Wellington Road Industrial Estate
Wellington Bridge
Leeds, LS12 2UA
United Kingdom

*7 Day Cooling-Off Period (EU Only)
In Addition To Our Exchange Only Policy, Under The Distance Selling Regulations EU Customers Have Seven Working Days (Beginning The Day After Receipt) To Cancel Your Purchase (Unless It Is A Purchase Of Financial Services, Food, Drink Or Other Perishable Products; DVDs, CDs Or Software Which Have Been Unsealed; Magazines; Or Tailor­made / Customised Products). In This Case, We Will Provide A Full Refund But You Must Return The Cancelled Items To Us. If We Do Not Receive The Cancelled Items Back, We May Arrange To Collect Them From You At Your Cost.

Disclaimer: We Do Not Accept Cancelations Or Exchanges On The Following: Products Benefitting Charitable Organizations, Face Masks, Items Tagged Final Run/Sale, Free Or Promotional Items, Any Items Damaged During Shipping Or Opening, Make-Up, Perishable Goods, Items Washed, Worn Or Unsealed, Including Vinyl/CDs That Have Been Opened.

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ADDRESS CORRECTIONS

If You Need To Make Changes To Your Address And Your Order Has Not Yet Shipped, Please Contact Us Immediately And We'll Take Care Of It. In The Event Your Order Has Already Gone Out, You Will Be Notified When/If USPS Returns The Package To Our Warehouse. If You Do Not Respond Within 5 Business Days, We Will Return The Item(S) Into Our Stock And Refund The Full Amount Of The Order, Less The Shipping, And Credit Card Transaction Fees. If Your Package Is Re-Shipped, You Will Be Responsible For Any Additional Shipping Charges.

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VINYL & POSTERS

Vinyl Records And Posters Are Pristine When Packed. Please Be Aware We DO NOT Issue Refunds Or Replacements For Minor Cosmetic Damage, Such As Corner Dings, Bends, Split Inserts, And So On. We Pack Our Vinyl And Posters Securely And Carefully In Custom Crafted Boxes And Tubes, But In Some Cases This Type Of Wear Is Simply Unavoidable During Transit.

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PRE-ORDERS

Pre-Order Confusion Is Common, You Aren't Alone! To Be Clear, Pre-Ordering An Album Does Not Necessarily Mean You'll Receive It Before The Rest Of The World. In Fact, Depending On Where You Live And The Ship Date, You May Not Even Get The Album Until After Its Official Release. Pre-Ordering Is Simply An Opportunity To Purchase Albums In Advance, Which Are Often Bundled With Limited Items. All Pre-Order Products Will Display An Expected "SHIPS ON OR AROUND" Date In The Product Description. Take Note Of This! It's Generally Pretty Accurate, But Will Occasionally Shift, Due To Unexpected Delays, Beyond Our Control.

Disclaimer: Additional Items Purchased On The Same Ticket As A Pre-Order Will Not Ship Until The Time Specified In The Description Of The Pre-Ordered Item.

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BACK ORDERS

Every Effort Is Made To Ship Customer Orders Complete. Complete Orders Will Be Shipped At Once. Incomplete Orders Will Be Held For A Short Time So That We Can Ship All Items At One Time. You Will Be Notified Immediately If We Anticipate The Item(S) To Be On Back Order For An Extended Period Of Time, At Which Point, You Can Decide To Cancel The Out Of Stock Item, Swap It Out For Something Else, Or Wait.

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PROMOTIONS

Promotional Items And Giveaways Are NOT Guaranteed And Will Only Be Available While Supplies Last.

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DISCOUNT CODES

Discount Codes Are Specific To The Offering Store And May Be Disabled During Other Store-Wide Sales. All Codes Must Be Entered During Checkout And Cannot Be Applied To Previously Shipped, Or Existing Orders.

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GIFT CARDS

Digital Gift Cards Are Available For Sale And Can Be Used Store-Wide. Any Unused Balance Will Expire After 5 Years.